How we handle information on this website
Sri Suvarna Silver Palace is a retail silver shop established in 2001, located at Jai Hind Complex, Rajagopalachari Street, Governerpet, Vijayawada, Andhra Pradesh — 520002. This website serves as our online presence to showcase our collections and help customers find our store.
In addition to this website, we use WhatsApp Business Platform and, in the future, Rich Communication Services (RCS) Business Messaging to communicate with our customers who have an existing relationship with our shop (such as customers enrolled in our monthly savings/advance schemes).
What we collect: When you interact with us on WhatsApp or RCS, we may collect and store your name, mobile number, scheme/payment details you share with us, and any payment screenshots or messages you voluntarily send us through these channels.
How we use it: This information is used only to:
Messaging platforms: These messages are sent and received using Meta's WhatsApp Business Platform, and may in future also use Google's RCS Business Messaging platform. Message delivery and technical processing on these channels is governed by Meta's WhatsApp Business Data Processing Terms and, where applicable, Google's RCS Business Messaging terms.
Sharing: We do not sell or share your WhatsApp/RCS data with any third party for marketing purposes. Data is only shared with Meta and (where applicable) Google as the technical platforms used to deliver these messages.
Opting out: You may stop receiving messages from us at any time by replying "STOP" on WhatsApp, blocking our business number, or contacting us directly using the details below. You may also request deletion of any data we hold about you from these conversations.
Retention: We retain WhatsApp/RCS conversation data only as long as necessary to maintain your scheme/customer records, or until you request deletion.
This website has no registration forms, login pages, checkout, or payment system. We do not collect your name, email address, phone number, payment details, or any other personal information directly through this website.
Like most websites, certain technical information is collected automatically when you visit:
Google Analytics (Google LLC) — We use Google Analytics to understand how visitors use our website (e.g., which pages are visited, how long visitors stay, approximate city-level location). Google Analytics collects anonymous usage data through cookies. This data is processed by Google and governed by Google's Privacy Policy. We do not have access to your personally identifiable information through this tool.
Visitor Counter — A simple visit counter records the total number of page visits. No personal data is stored.
Google Maps Embed — Our Contact page includes an embedded Google Map. When you view it, Google may set cookies as per their own privacy policy.
This website uses cookies only through Google Analytics and the Google Maps embed. These are standard, anonymised analytics cookies. We do not use cookies for advertising, profiling, or tracking you across other websites. You may disable cookies at any time through your browser settings.
The anonymous analytics data is used solely to understand which pages visitors find useful, so we can improve our website. We do not use this data for marketing, profiling, or any commercial purpose beyond improving our site.
We do not sell, rent, or share any visitor information with third parties for marketing purposes. The only third party that receives data is Google (through Analytics and Maps), as described above.
We do not store any personal data on our own servers. Google Analytics data is retained for 14 months by default as per Google's standard settings.
Under the Digital Personal Data Protection Act, 2023 (India), you have the right to know what data is held about you, request correction, and seek erasure. Since we do not directly collect or store personal data, most of these rights apply to Google's processing of analytics data. You may opt out of Google Analytics tracking at any time using Google's opt-out browser add-on.
This website is not directed at children under 13 years of age. We do not knowingly collect data from children.
We may update this Privacy Policy occasionally. The effective date at the top of this page will reflect the latest revision. Continued use of the website after any changes constitutes acceptance of the updated policy.
If you have any questions or concerns about this privacy policy or how your data is handled, please reach out to us directly:
Jai Hind Complex, Rajagopalachari Street, Governerpet, Vijayawada, AP — 520002
We will respond to all privacy-related queries within 30 days as required under applicable Indian law.